Terms of Service

NEW CUSTOMERS

  • Complete New Customer Application
  • COD until credit is approved at the request of the customer
  • A minimum of three (3) COD orders are required before terms can be requested
  • Credit cards accepted for opening order only, all credit card payments thereafter are subject to a 3.5% fee

MINIMUM ORDERS

  • All products, with the exception of grocery packed items, may be ordered in pieces but must be minimums of six (6)
  • $300 for customers on the regular delivery route, see Delivery Schedule for details
  • Orders under $300 will be subject to a delivery fee or customer will be charged for shipping
  • $2,000 for prepaid shipments within Florida, FL Keys & Panhandle excluded
  • Orders under $2,000 will be subject to shipping charges
  • Out of state orders will be FOB Sarasota, FL

ORDER DEADLINE

  • 12pm business day prior to delivery day
  • Orders should be sent to the office via Phone: 941.923.6450
  • Fax: 941.923.6450
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • 1% Discount offered on written orders that are emailed or faxed – must be in by 12pm deadline to be eligible for discount

TERMS

  • Net 30 days, subject to credit approval at customer request

CREDIT CARD FEES

  • All credit card payments after the opening order are subject to a 3.5% fee

RETURNS

  • Damages and/or shortages must be reported within 24 hours of delivery with photos
  • Returns are accepted with approval only
  • Credit will not be issued until product is received in good condition
  • Seasonal or special order products cannot be returned

RETURNED CHECKS

  • $30 fee for all returned checks

PAST DUE CHARGES

  • 1.5% per month

PRE-ORDERS

  • Orders offered on a pre-order or special basis are considered final and cannot be canceled or returned and must be paid within standard terms

PRICES

  • Due to fluctuations of commodities, prices are subject to change without notice

WAREHOUSE HOURS

  • Monday-Thursday from 9am – 4pm
  • Friday from 9am – 1pm
  • Or by appointment

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Our Offices

McClain's Gourmet

2269 Porter Lake Drive
Sarasota, Florida 34240

Customer Service

941-923-6450
941-923-6454

We're open Monday thru Friday
9:00am - 5:00pm EST.